Privacy Policy

Introduction

At Guidelixo SpA (hereinafter, "Guidelixo", "we" or "our"), we are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, store and protect your personal information when you use our website guidelixo.com and our real estate crowdlending services.

Information We Collect

We collect the following types of information:

• Personal identification information: full name, national ID (RUT), email address, phone number, postal address
• Financial information: bank details for transfers, investment history on our platform
• Technical information: IP address, browser type, operating system, pages visited, browsing time
• Voluntarily provided information: inquiries, comments and communications with our team

Use of Information

We use your personal information to:

• Process your investment requests and manage your account
• Comply with legal and regulatory obligations in Chile
• Send communications about your account and investment opportunities
• Improve our services and user experience
• Prevent fraud and ensure platform security

Data Protection

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss or alteration. This includes data encryption, firewalls, and restricted access to sensitive information.

Information Sharing

We do not sell or rent your personal information. We may share your data with:

• Chilean regulatory authorities when legally required
• Service providers who help us operate the platform (payment processors, hosting services)
• In case of merger, acquisition or sale of assets, with prior notice

Your Rights

In accordance with Law 19.628 on the Protection of Private Life of Chile, you have the right to:

• Access your personal data that we maintain
• Request correction of inaccurate data
• Request deletion of your data when no longer necessary
• Object to the processing of your data for marketing purposes

Data Retention

We retain your personal information as long as you maintain an active account with us and for the period required by applicable Chilean laws. Transaction data is kept for a minimum of 5 years in accordance with financial regulations.

Contact

To exercise your rights or make inquiries about this policy, you can contact us at: